I just have a hard time understanding how I had about 200$ in parts and 1500$ in labor!! My reps were very nice I just can’t wrap mi head around the service cost . My work was NOT that intricate Shirley Thompson

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Everyone was very pleasant and worked with me well but when I finally got my car I was told it was detailed and it was anything but. Wasn't dirty but definitely not detailed, there was still sand in places and dirt on others that didn't get wiped down.

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Horrible customer service by the service advisor Michael Pino. Refused to research my extended warranty that the dealer had sold me. I had to go to the financial manager who confirmed the warranty was valid. Finance manager sent me back to service advisor only to be told that he didn’t know what he was talking about and proceeded to inform me I’d be better to take my vehicle someplace else. I’ve never experienced such horrible customer service before and will not be returning to the this dealership. I had considered trading my vehicle at the dealership but ... Read More

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DealerRater - Jun 14, 2025

Horrible customer service by the service advisor Michael Pino. Refused to research my extended warranty that the dealer had sold me. I had to go to the financial manager who confirmed the warranty was valid. Finance manager sent me back to service advisor only to be told that he didn’t know what he was talking about and proceeded to inform me I’d be better to take my vehicle someplace else. I’ve never experienced such horrible customer service before and will not be returning to the this dealership. I had considered trading my vehicle at the dealership but will be taking my business someplace else.

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I had an exceptional experience working with William Karrels at Hyundai in Ft. myers. From the moment I walked in, he was friendly, knowledgeable, and never pushy. He took the time to understand what I was looking for, answered all my questions honestly, and made the entire car-buying process smooth and stress-free. What really stood out was his attention to detail and commitment to customer satisfaction. I truly felt like he had my best interests in mind. I’m thrilled with my new vehicle and incredibly grateful for the outstanding service. I would highly recommend William Karrels to anyone in ... Read More

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DealerRater - Jun 14, 2025

I had an exceptional experience working with William Karrels at Hyundai in Ft. myers. From the moment I walked in, he was friendly, knowledgeable, and never pushy. He took the time to understand what I was looking for, answered all my questions honestly, and made the entire car-buying process smooth and stress-free. What really stood out was his attention to detail and commitment to customer satisfaction. I truly felt like he had my best interests in mind. I’m thrilled with my new vehicle and incredibly grateful for the outstanding service. I would highly recommend William Karrels to anyone in the market for a new or used car!

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The service exceeded my expectations, and the customer support team was incredibly helpful and responsive!" Special thanks to Mike in service department.

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I was very impressed that I received a video of the work that was done with my car. Had an oil change first maintenance visit and they checked all fluids and showed me in video except tire rotation Love this new feature with Hyundai 🥰

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Have more servic parts stored at Hyundai. Agent Michael Pino was very profestional and very helpful.

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Taking our shop car in for a recall the service drive was very disorganized I had five people look at me and then someone said go in there. When we went inside where the service advisors are we stood there and no one helped us. Finally I said excuse me I have an appointment to drop our car off. Once a advisor looked up our information he was very helpful. Michael Pino was very nice and took car of me and he kept me informed about the recall. The car was there for two days I believe and Michael Pino ... Read More

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DealerRater - Jun 13, 2025

Taking our shop car in for a recall the service drive was very disorganized I had five people look at me and then someone said go in there. When we went inside where the service advisors are we stood there and no one helped us. Finally I said excuse me I have an appointment to drop our car off. Once a advisor looked up our information he was very helpful. Michael Pino was very nice and took car of me and he kept me informed about the recall. The car was there for two days I believe and Michael Pino contacted me I think four times. Again the Service drive was a mess but the service advisor was very good.

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I was never provided an estimate for the work done on my car. Service department also did unauthorized repairs. Terrible customer service

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Victor was amazing to work with!!!! he always communicates with us quickly regarding the status of our vehicle and explains what needed to be done. He is so friendly and personable.

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Excellent customer service - met our needs/wants. Last 4 vehicles had been Lexus GX 460 so we switched happily for a Palisade Sel Premium AWD.

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People there are nice. Always helpful and will answer any questions you have. I bought 4 vehicles there.

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I had the absolute pleasure of working with Alejandro Cuba, and I can’t say enough good things about him. From start to finish, he made the entire sales process incredibly smooth and stress free. Alejandro is not only an outstanding salesperson knowledgeable, professional, and efficient but also one of the kindest and most genuine people I’ve had the chance to work with. He was patient, attentive, and always made sure I felt comfortable and informed throughout the transaction. His kind and sweet demeanor truly stood out, and he went above and beyond to make everything as simple and ... Read More

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Google - Jun 12, 2025

I had the absolute pleasure of working with Alejandro Cuba, and I can’t say enough good things about him. From start to finish, he made the entire sales process incredibly smooth and stress free. Alejandro is not only an outstanding salesperson knowledgeable, professional, and efficient but also one of the kindest and most genuine people I’ve had the chance to work with. He was patient, attentive, and always made sure I felt comfortable and informed throughout the transaction. His kind and sweet demeanor truly stood out, and he went above and beyond to make everything as simple and straightforward as possible. If you’re looking for someone who truly cares about his clients and makes the process feel easy and enjoyable, Alejandro is your guy. Highly recommend

Great service. Repair completed easily and timely. Everyone was very professional and gave excellent communication

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I just traded in my Sonata for a new one. The sales person, Alejandro, made the experience about as fast and comfortable as I could hope for

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My wife & I just wanted to give a huge shoutout to the General Sales Manager Jeff Simpson. (He’s Amazing) We had purchased a new Hyundai Kona from the Fort Myers dealership almost two years ago. We love the car & service. We’ve never owned a Hyundai before so we were unfamiliar with the brand. Long story short, the vehicle was missing a crucial trim piece on the front. We finally seen a picture, verified it was never there, took the car back, explained EVERYTHING and Jeff was nice & caring enough to have the part put on ... Read More

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Google - Jun 12, 2025

My wife & I just wanted to give a huge shoutout to the General Sales Manager Jeff Simpson. (He’s Amazing) We had purchased a new Hyundai Kona from the Fort Myers dealership almost two years ago. We love the car & service. We’ve never owned a Hyundai before so we were unfamiliar with the brand. Long story short, the vehicle was missing a crucial trim piece on the front. We finally seen a picture, verified it was never there, took the car back, explained EVERYTHING and Jeff was nice & caring enough to have the part put on for us … no questions asked. That is the very definition of customer service. We are going to be buying another new car soon. I GUARANTEE you it’s going to be a Hyundai from Fort Myers! Thanks again Jeff, I hope you see this! You’re a wonderful man and we sincerely appreciate you! Pat & Kelly..

AMAZING Sandra was beyond professional,she made us feel comfortable. She spoke to us with Kindness , gave us her personal opinion as if we were her own kids. The best decision was to get a car from her!

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What a great xperience working with William and Michael from fiance!! Hats off to the 2 of them to get us what we needed and could afford!!

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All personnel were cheerful and friendly. While my recall part was not available, bummer, they did an oil change , tire rotation and computer update.

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Everything went great. Taylor took good care of me and the gentlemen from Honduras brought me to my car and reminded me Of the free car wash; which I used.

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Very clean and everyone always acknowledge you when you enter the dealership and ask ,how they help you ?????????

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I arrived a little and Taylor was my service advisor. He was polite and professional. He answered my questions about another matter and sent me off in the right direction I waiting in the lounge and then noticed my car was done. I was led To the service counter where the gentlemen next to Taylor retrieved my keys and walked me to my vehicle and reminded me to get my free car wash. I drove to the car wash and left a happy woman. Oil Change and tire rotation, all Fluids tapped off. No other problems. It was recommended that ... Read More

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DealerRater - Jun 11, 2025

I arrived a little and Taylor was my service advisor. He was polite and professional. He answered my questions about another matter and sent me off in the right direction I waiting in the lounge and then noticed my car was done. I was led To the service counter where the gentlemen next to Taylor retrieved my keys and walked me to my vehicle and reminded me to get my free car wash. I drove to the car wash and left a happy woman. Oil Change and tire rotation, all Fluids tapped off. No other problems. It was recommended that the vehicle undergo an alignment at my next scheduled Maintenance checkup. I’m very pleased

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Leo, it’s always amazing with his customer service!! I never had a problem with him. He’s the only one I wanna deal with every time I go. Give that boy a raise.

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I was very impressed with the dealerships service area when I brought my vehicle in to have the vehicles windows tinted.

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(Translated by Google) Very cozy (Original) Muy acogedor

Rolando and Jeff are both professionals and go the extra mile to get the job done.

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Another great deal from this dealership! The staff was attentive and professional. Couldn't be happier.

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I don’t understand the meaning of appmts if they don’t mean anything except a time to bring the car in. You can bring in the car for a simple thing and they will tell you not to wait and it will take at least 4 hours, all morning, or all day. There is no priority after you show up to your appmt. Your car just sits till they get to it. You can monitor with your app when they actually get to it and then finish by the door alerts and usually the fix is very minimal time but ... Read More

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DealerRater - Jun 10, 2025

I don’t understand the meaning of appmts if they don’t mean anything except a time to bring the car in. You can bring in the car for a simple thing and they will tell you not to wait and it will take at least 4 hours, all morning, or all day. There is no priority after you show up to your appmt. Your car just sits till they get to it. You can monitor with your app when they actually get to it and then finish by the door alerts and usually the fix is very minimal time but the car sits forever in the shop even though you had an appmt. So needless to say car maintenance is a nightmare as you have to commit at least one half your day to uncertainty.

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It’s a clean place with friendly staff that are informative and not super car-salesman-like. They have a nice waiting area with snacks and waters. They have helpful and prompt service agents. Great location!

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Not trustworthy, they tell you about an interest rate of %5.9 and actually after 12 hours of waiting they are actually %12.9...when I came back to ask about that deception they told me that I got confused and did not understand well...there are two things you can't do with a client: make him feel insecure and lie to him

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Service was good but it always takes a long time and they did not wash it for me

Lucas was amazing to work with. Very transparent, and helpful to find the perfect vehicle for my needs.

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I love doing business with this dealership They are really great and helpful Great people to work with

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The Team that worked with me was Great. they worked hard to find a car that I wanted within my budget.

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Thomas Perez had to step in and get me the deal I needed and followed thru with his promise! Highly recommend.

It went very good always so happy to be ready to go again. Thanks so much for the coffee and snacks!

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M. Ortiz was Very accommodating and patient but should have actually driven the car I ended up with longer than the trip to the other parking lot. I would probably gone for the limited as the seat wasn’t as comfortable as I thought and it does not go up as high as it did in the limited. I didn’t drive it back. I need to get a Pillow now to get a little higher. And the amount of duplicate paperwork to sign was frustrating, but, it is what it is.

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Went to dealer with really no intention to buy a new car but walked out of there and drove my new Tucson home in same day!

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Found the Santa Fe we were looking for online, got a call almost immediately from the dealership. Appointment was made, immediately got a text from the salesman Chris with a video so that we would know who to look for! When we got to the dealership the car was waiting for us with my name on it!! They were on time, very welcoming, low key. Michael in financing worked with us to make sure we got a good finance package and again not a lot of waiting around or hassle! We were able to drive home with the car that ... Read More

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DealerRater - Jun 8, 2025

Found the Santa Fe we were looking for online, got a call almost immediately from the dealership. Appointment was made, immediately got a text from the salesman Chris with a video so that we would know who to look for! When we got to the dealership the car was waiting for us with my name on it!! They were on time, very welcoming, low key. Michael in financing worked with us to make sure we got a good finance package and again not a lot of waiting around or hassle! We were able to drive home with the car that day. I've had concerns with the service department in the past but both Chris and Michael assured me that things have changed and introduced me to the service manager Jeff who said to call him direct! Overall it was a great experience !

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10/10 recommend. All of my questions were answered and the process was simple and timely.

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Relationship did not start off well, however, Jeffrey in Mgmt. did everything he could to 'right' the situation and after visiting other dealers and their vehicles, I ended up back at Hyundai of Fort Myers to purchase the vehicle. Lillian in sales was easy to work with and knowledgeable on the vehicle. She took the time to go over so many features with me! There was no high pressure sales pitch at this dealership and that was very much appreciated as well!

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Absolutely excellent service. Definitely I stars. I highly recommend their service department. Will be back again!

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After visiting 3 other dealerships and being mistreated by either the sales person or the manager I was extremely happy with my experience here. I am a senior citizen and a woman and I was insulted or treated like a child but not at your dealership so Thank You!

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Early for my appointment. Took me in right at 1 (appt time) I was quoted 79.99 for oil change and filter. All of a sudden, it was 140.00 I went into the new assistant service manager. Nice lady...said it was her 2nd day. But she helped me more than anyone else. I told them I had a doctors appointment at 3:30 (15 minutes away from dealership) just made it by the skin of my teeth ??. Went back several times inquiring as to when I would be ready. No one there seems to care one way or another ??

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Right at the onset of our visit Marco Polo was exceptionally extraordinary as a representative for Hyundai! Through every step of the process and the follow-up training he provided after the purchase was incredible! Unlike anything I've experienced in 60 years buying cars. If this is the way Hyundai represents its product I will be an owner for the rest of my life! Kudos to your Finance person as well, he addressed every need provided all the information necessary for me to make adequate decisions on how to finance this vehicle. Marco even provided training to my wife on the ... Read More

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Google - Jun 7, 2025

Right at the onset of our visit Marco Polo was exceptionally extraordinary as a representative for Hyundai! Through every step of the process and the follow-up training he provided after the purchase was incredible! Unlike anything I've experienced in 60 years buying cars. If this is the way Hyundai represents its product I will be an owner for the rest of my life! Kudos to your Finance person as well, he addressed every need provided all the information necessary for me to make adequate decisions on how to finance this vehicle. Marco even provided training to my wife on the day after we purchased the vehicle when she was asked to come back!

William Karrels is an excellent sales person. I bought 5 vehicles from 3 different Hyundai dealerships. The last 3 from Hyundai of Fort Myers ( O'Brian). The last 2 from William. He works hard and makes you feel like you are the very important person. I like him. Some times I visit the show room If I have a question or oil change etc. William knows my name and takes time to talk to me. If I see he is busy I'll talk to anyone and every one there are great people. I even went into the glass enclosed part (to get something ... Read More

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DealerRater - Jun 7, 2025

William Karrels is an excellent sales person. I bought 5 vehicles from 3 different Hyundai dealerships. The last 3 from Hyundai of Fort Myers ( O'Brian). The last 2 from William. He works hard and makes you feel like you are the very important person. I like him. Some times I visit the show room If I have a question or oil change etc. William knows my name and takes time to talk to me. If I see he is busy I'll talk to anyone and every one there are great people. I even went into the glass enclosed part (to get something free they were giving away But I was too early) William Karrels is the best!

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Have been having an engine oil consumption issue for a while. The service response has been excellent. Still an issue but they have. Been excellent in working through the resolution. Definitely a 5 star service department.

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My financial advisor was awesome. The work that was done on my car was very good. It was nice to have a car while mine was being fixed but I have a real problem trying to communicate with service pros. I sent a message about my screen update and no one called my back. I called hyundai of Punta Gorda and got an appointment scheduled within 4 days. I talked to a service pro on the first try. And I got a very timely appointment. And found out that there was a recall concerning my screen issue. It's about an ... Read More

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Google - Jun 7, 2025

My financial advisor was awesome. The work that was done on my car was very good. It was nice to have a car while mine was being fixed but I have a real problem trying to communicate with service pros. I sent a message about my screen update and no one called my back. I called hyundai of Punta Gorda and got an appointment scheduled within 4 days. I talked to a service pro on the first try. And I got a very timely appointment. And found out that there was a recall concerning my screen issue. It's about an hours drive for me but just being able to talk to someone and get an immediate appointment is worth the drive

Salesperson was good but the rest of the facility has issues. They could not give me what caravana and car max could for my trade. Not even close. I believe it is a predatory dealership.

Loved working with Rolando, he really knows about the vehicles and works with you to get a car you love

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I believe our service advisor was named Tyler or Taylor. He provided excellent customer service.

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Leonel Osorio lied to me 3 to 4 times over the phone when I made my appointment and again when I brought my car in to have a defective coupler fixed in my sonata. He guaranteed me that it was 100% covered. After sitting in the waiting room over 2 hours he then came to tell me that it was not covered and it would cost me $850 to fix. This was totally unacceptable after asking him so many times so I asked to speak with a manager as he was now treating me very rudely. After speaking with the assistant manager, Felicia she spoke ... Read More

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DealerRater - Jun 6, 2025

Leonel Osorio lied to me 3 to 4 times over the phone when I made my appointment and again when I brought my car in to have a defective coupler fixed in my sonata. He guaranteed me that it was 100% covered. After sitting in the waiting room over 2 hours he then came to tell me that it was not covered and it would cost me $850 to fix. This was totally unacceptable after asking him so many times so I asked to speak with a manager as he was now treating me very rudely. After speaking with the assistant manager, Felicia she spoke with the manager, Tyler and they repaired the defective coupler in my car for no charge. They were awesome but no should be lied to and treated so rudely as I was by Leonel Osorio. He has no business working as a service advisor.

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The service staff, from the greeter, to the technicians, were welcoming, clear in their communication, and very helpful. Each step of service was well-communicated. I will be returning for future service! Thank you.

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The Car Sales Rep did an excellent Job. He made the Car buying experience fun and was thorough with explaining everything I needed to know . The dealership was clean and Everyone was friendly. The Car , SUV I purchased is an amazing automobile , I would recommend the car , suv dealership and purchasing the car suv through the sales rep that sold me the car suv to my friends and family. 👍

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Excellent service, helpful staff, great deals, work hard to get ypu the car inmidiatly you

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Efe was wonderful to work with. He kept us up to date on warranty work in progress just as he said he would. We never had to wonder what was going on and we never had to call asking. This is exceptional service.

The staff were all very welcoming. Since this was early morning, many offered us various breakfast beveridges. Very thoughtful.

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They are responsive when asking a question through the website. Our sales person was friendly, knowledgeable and professional. The General manager stopped by to check on us and our experience.

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They knew I was coming in to have my horn fixed I spent 2 hours there and they didn’t fix the horn,instead they list off 6 things that needed to be fixed and the could do that there now .What a joke

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The tech who helped us was very kind. I was on crutches and he made sure our car was near the door so I didn’t have far to walk. He also was very clear in his explanation of the service interval when I asked him about it

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Professional and courteous professional and courteous professional and courteous professional and courteous professional and courteous

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The entire Hyundai dealership is wonderful. This is the second Tucson that I have purchased here. Hurricane Ian took away my 2019 Tucson. From the sales staff to the service staff everyone is so wonderful to work with. Highly recommend Hyundai of Fort Myers.

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Eli Civil at the dealership did a great job. He was professional, helpful, and made the car-buying process smooth and stress-free. Highly recommend his service!

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It was really smooth.I'm working with alejandro He did a great job, explaining the cars to us

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Excellent service from Mike Lovejoy. He found the problem in a shorter time than projected.

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Lacking customer service. The service rep could care less of you sit waiting on an oil change and it takes 2 hours. They are in no hurry. Snails pace is the fastest pace they no. It’s sad.

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The personnel that actually does the work and deal with the client a very professional, but your management is terrible because of your management and the people in charge I sold my vehicle and I will never want to do nothing else with you guys again thank you

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Very professional, very responsible, the experience was great. Everything went quick and easy. I will recommend experience.

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The staff was knowledgeable, very courteous and made sure I was comfortable in my decision.

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My initial excitement over my Subaru purchase has been obliterated by the service advisors' complete incompetence. They flat-out ignore every inquiry, leaving customers in the dark. Calling them is pointless--nothing but voicemails, with zero callbacks. Their abysmal lack of support has ensured I'll never buy a Subaru again!

Rolando and Jeff were professional and direct, very easy to deal with. Would recommend them to everyone.

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Everyone is very helpful and not pushy. They worked hard to give us a good deal.

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The whole process was smooth and exceptional! I highly recommend anyone to purchase a car from this dealership!

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The sales team member was very helpful and followed up on us throughout the whole process! Highly recommend everyone to buy a car there.

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this is my list hyundai after many years of driving/leasing a BMW. I have to say the dealership was certainly jumping and my salesperson Bri Fei was absolutely amazing. She made the sale process a lot easier rather than a pressure cooker. I am quite happy with the KONA Limited and the experience with the dealership. The only drawback is the financial process, it was kind of done fairly quickly and did not really give me time to digest the information and feel comfortable with the finances. After a day of thinking about the finances I wanted to make ... Read More

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DealerRater - Jun 3, 2025

this is my list hyundai after many years of driving/leasing a BMW. I have to say the dealership was certainly jumping and my salesperson Bri Fei was absolutely amazing. She made the sale process a lot easier rather than a pressure cooker. I am quite happy with the KONA Limited and the experience with the dealership. The only drawback is the financial process, it was kind of done fairly quickly and did not really give me time to digest the information and feel comfortable with the finances. After a day of thinking about the finances I wanted to make a change but was unable since everything was signed only leaving me to make the payment. I guess a word to wise if I was to do it over again, I would take the information home and review the data and then make the final changes and pay for the car.

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Great experience with my new salesperson Bri she is fabulous. Everyone was very accommodating and helped through the process at this dealership. The only negative I would say walking through the finances was done quite quickly not giving me a time to think things over. Once the signing was done I could not make any changes which makes things complicated. This is my first Hyundai and I have to say I am pretty happy with my choice especially being a Bimmer person for 7 years.

I can’t say enough about all the people at Hyundai of Fort Myers. They were wonderful carrying and so knowledgeable and helpful. I rate them AAA+

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Great experience at Hyundai of Ft Myers. Worked out a favorable deal to get out of my loan on 2024 Tucson into a lease on a 2025 Tucson Hybrid which I love by the way. See Marcos for a stress free experience!!

Mike And Lucas were AMAZING. ALL the staff were great. Wait time was bad. I had just had surgery. Waiting that long was painful. 50% of fault is on me for going on a Saturday.

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This dealership is wonderful. I was treated quite well when I arrived. And they were very thorough with my vehicle.

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Whenever I come there is always great service to my vehicle. The service advisor Taylor went out of his way to explain what would be done and at the end about the part I would need. This is either my 2nd or 3rd vehicle I've bought from gmhere.. I will always keep coming back. One thing is that a lot of seating removed from the waiting area. I think you need more seating.

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Didn’t call me when my car was done. I waited for a call until 4:15 on Saturday. Closing time was 5:00. Tried calling to find out what was going on and had to leave a message on the answering machine. Drove to the dealership to get my car and the service advisor Mike who was helping me was no longer at work. The guy who I talked to was unable to explain what work has been done or why I was not called. He just wanted me to leave and was not interested in talking to me. Get into my car ... Read More

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DealerRater - Jun 3, 2025

Didn’t call me when my car was done. I waited for a call until 4:15 on Saturday. Closing time was 5:00. Tried calling to find out what was going on and had to leave a message on the answering machine. Drove to the dealership to get my car and the service advisor Mike who was helping me was no longer at work. The guy who I talked to was unable to explain what work has been done or why I was not called. He just wanted me to leave and was not interested in talking to me. Get into my car and the inside of my drivers door has oil and dirt on it. I tired calling on Monday to talk to Mike about the car and what was done. I was put into voicemail and did not receive a call back, very poor service.

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I arrived at the service center a few minutes before my appt time, only to wait for 10+ minutes in my car to drop it off. While waiting, I was approached by a sales person offering to buy my car - not trade it in and upgrade it, but to buy it outright. Then, the person I had to deal with in the service department was condescending and not helpful at all. I asked them to do an oil change, rotate my tires, inspect my battery, and check to see if my extended warranty covered my door handles & radio knobs ... Read More

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DealerRater - Jun 3, 2025

I arrived at the service center a few minutes before my appt time, only to wait for 10+ minutes in my car to drop it off. While waiting, I was approached by a sales person offering to buy my car - not trade it in and upgrade it, but to buy it outright. Then, the person I had to deal with in the service department was condescending and not helpful at all. I asked them to do an oil change, rotate my tires, inspect my battery, and check to see if my extended warranty covered my door handles & radio knobs that are peeling. I also asked if they had an headlight restoration service, and I was told they did. After waiting an hour, the service rep tried to charge me $1K to replace the door handles, and $200 for new radio knobs. When I asked if those would be covered by my extended warranty, he said I would be charged $500 just for them to inquire if they were covered by my warranty? So I was given a 1-800 phone number to do this myself at a later date. When I got my car back, the service rep used my alarm to find the car, and then laughed and said “that’s not how your alarm horn should sound. That’s not normal.” And I asked if they could look into it and fix it, or find out if it would be covered by my warranty; and he said I’d risk having to pay this $500 charge. Then, when I reminded him about the headlight restoration, he said they don’t actually do that, and gave me some random number to call. After all of that, I drove my car home and it started having an issue where the car wouldn’t shift. I left a voicemail with the Service Dept and didn’t hear back for 2 days, during which time I figured out that it was an issue with my battery. When they finally called me back, I asked if my battery was checked when I brought it in, and they said no. My tires also weren’t rotated. This was honestly one of, if not the worst experience I’ve ever had trying to get my car service taken care of at this dealership. I will be avoiding this place in the future.

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I am experiencing what appears to me to be transmission issues. Because the problem is ALWAYS evident when the car is cold, I took it in to the dealer the day prior to my appointment so the technician could evaluate the problem when the car was cold. My technical assistant was Russel. The next day, I received a text update advising, at 12 noon that my car was now in for servicing. At 12:17, I received a video from the technician that they 1) drove the car for 10 miles and did not experience the problem, but did perform a software update that might ... Read More

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DealerRater - Jun 3, 2025

I am experiencing what appears to me to be transmission issues. Because the problem is ALWAYS evident when the car is cold, I took it in to the dealer the day prior to my appointment so the technician could evaluate the problem when the car was cold. My technical assistant was Russel. The next day, I received a text update advising, at 12 noon that my car was now in for servicing. At 12:17, I received a video from the technician that they 1) drove the car for 10 miles and did not experience the problem, but did perform a software update that might fix it. 2)they completed a safety inspection and advised the brakes and tires were good but my cabin filter should be replaced and they showed the filer in the video. 3)there were other things they would address. Within the video transmission Russell was shown as my technical assistant. Figuring I would hear from Russell I waited for him to call me. At 1:20, I had not heard from him so I called and left him a message to call me. Between that call and 5:30, I call probably 15 times, usually receiving a message to leave a message. On two occasions I did talk to a person who said they would walk my message to the service department. At no time was I able to talk to anyone in the service department, including the service manager who I ultimately asked for. The next day, I received a cheerful call for Russell advising that my car was ready to pick up telling me that they could not replicate the problem but did a software update. He was oblivious to the problems I had the previous day when I questioned what had happened, he then told me he was off that day and my service issues were referred to another tech. At no time did he or the two people I talked to advised that he was not working that day. I told him I wanted to speak to his manager and he said he could arrange for that. When I arrived to pick up my car, all Russel did was have me sign the service invoice, give me a copy and wished me a good day. Because I was controlling my anger with this whole situation, I decided to leave without insisting on an interview with the manager which was not offered by Russell. When I got home I had the following text from the dealer: Thank you for choosing Hyundai of Ft Myers for your service needs. If we did not earn all 10's on your service visit, in any way, please contact your Service Advisor or the Service Director, Don Carroll so we can resolve your concerns. 239-990-8130 Reply STOP to OptOut from Hyundai of Ft Myers I called the number and was told that this gentleman had not worked there for at least 5 months. Consequently, I asked to speak to the dealership manager. I was told he was away from the office, but they would have him call me when he returned. I waited about 10 days for him to call me and he did not. Consequently, I tried contacting him again And was told he could not speak to me at that time because he was busy dealing with other issues, but they would have him call me as soon as he was free. Several days later, I received a call from the dealership, but it was not the manager who called me. It was Russell.I told Russell that I was waiting to talk to the manager, and he assured me that he would call me on Thursday May 22. Is now June 2, 2025 and I have yet to hear from a manager at the dealership. I'm not sure that Russell is the problem here, since he is my only point person I have used the name and many places. This dealership clearly has many issues, communication being the biggest one.

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Very one was extremely friendly! I did not feel pressured about anything. Very welcome from the minute you walk in!

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First of all the paper work was not in the correct name Who is Sheryl James Parkes? My name is Sheryl Stevenson and the other ownr is Kenneth J. Parkes Jr. Ok so you do a visual inspection of the car and notice it has an oil leak around the gasket why would you not ask if we wanted it repaired befor doing an il change? If we would set up an appointment to fix problem than we would need another oil change correct?

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Great communication Very accommodating and easy to work with Technicians do a good job Service writers are very nice

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everyone was very friendly and the service department notified with a video of the problem with the car and they fixed everything quickly.

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Great sales person easy to deal with and showed all the benefits of the car. Signing the lease was a breeze, and everything was taken care of.

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Well after get calls ever to make sure we was going to be there on Sunday we get there an they come out to tell us they don’t do recall on Sunday then tells us they had someone that come in and said he would do it so they took the car in and we and my granddaughter was there for over 5 hours and they said it was because the computers were down even though people that was there after us was getting their done and was leaving before us so no I was not happy at all

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Shane was the absolute best. He took the time to explain everything to my son and made him feel much more comfortable with Hyundai service department.

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Thank you for taking great care of me! Super service from the staff. I will be back again!

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Excellent service and fast, dropped off car at 7a and it was ready by 11

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Was treated well from the moment I arrived until the moment I left. Excellent

Quick and easy. Needed a vehicle for my daughter. William set it up. Sales manager gave me a great price. Business office was quick and easy. Very professional and great experience. Then the lobster roll from the food truck in the parking lot just dropped it off. 10 out of 10.

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