Customer Testimonials
Excellent service as always. I always appreciate the personal that work in the service department
They fit me in as I will be traveling soon
I bought my Tucson 2025 from Diago Trujillo and Adan! They are wonderful and made the experience very easy. They deserves a raise!!!
It's the second car I purchased from them. Very satisfied with the product selection and sales process.
Hyundai was a great dealership to work with when I was purchasing a new vehicle. Mike Zwaan in the finance department went above and beyond to make the deal happen and was extremely patient and understanding.
our adviser is amazing. we are blessed to have such a hard working and dedicated advisor on our side. coming to get service is extra special when working with him.
I liked the friendliness of the staff, the cleanliness of the property, and the staff concerns towards my needs.
Thank you service department for a great job start to finish. Communication to speedy results on engine work. Tyler,Taylor and Leo great job on customer service and communication! It was a stressful situation until I reached the service department. I run a marketing company and would have hired you 3 in heart beat 😊! Thank you.
I still can not understand why, when you initially arrive at the Service Department it takes at least 15 minutes for a service advisor to come out to start the process for addressing your car service needs. You make an appointment, get there at or before the appointment time, then sit in your car for at least 15 minutes waiting before a service advisor even comes out to talk to you. .
On a positive note, once past that intake wait, the service was done in a reasonable amount of time. I also appreciated the online communication from the Service Department that allowed ... Read More DealerRater - May 15, 2025
The sales rep was very professional and answered all my questions. He knew my budget and worked at making this transaction a complete success. Thank you Mr Colon.
Hyundai of Fort Myers did routine maintenance on my Palisade recently. The appointment was efficient and the staff very courteous. Everything was completed without issue.
The service on my car was fast and thorough. Staff was extremely friendly and kept me informed of the progress.
Worked with me to get the right vehicle, within my price range, and walked out with it the same day
I called today to speak with a team member about a recall I had on my vehicle, I was helped by ruby in the service department and she took care of all my questions. Defiantly reccomend asking to speak with her. She is very professional and on point. Thank you for your help
Arrived early for my appointment oil change and tire rotation( out of free oil changes) My advisor was great, sorry I forgot his name but his badge said he was from Turkey if this helps ) got all checked in and out within a hour and fifteen min.
Ebron and Elijah helped me get into a new santa fe calligraphy after many dealers wouldn't help us. Thankyou guys and highly recommend
Ebron & Elijah helped me get into my santa fe calibraphy after no other dealership would help us! Thanks guys!
Honest and fair service
5 hours for an alignment and oil change Unacceptable I went out of my way for that
Simple oil change 3 hour wait Got car back 50 yards down the parking lot plastic still on seat window tag still hanging and paper mat still on floor Being that far away I didn't even have a trash pale near by Wasn't happy with the whole first experience of service with this dealership Sales dept seemed to have it together service needs help
Very attentive and continuous updates on repairs. Good experience and will definitely go back if needed
Overall very good, but when I got the car back I realized something's were not done and the dashboard was changed as I have previously decided.
Bradley was a great sales rep and helped us all the way. Great communication. great help from other sales members also
Great experience. Great guys. Elijah didn't give up until I got exactly what I wanted. He is priceless!
Average. They did what was needed but nothing outstanding I'm not sure they did everything I asked for
Leo was hands on and responsive to my repair needs. Although it took longer than I expected it was fixed.
Rafael was and is still very helpful to me, If I have a question i can always call and ask and he will provide me with all the information that i need And I personally think he deserves a raise for all of his effort that he put in his customer and THEE Hyundai company 👍🏽
This would have been my 4th SUV with this dealership. It went well at first but then came the sales tactics in full force. I ultimately chose to not purchase the vehicle as I decided to hold off and go with the hybrid model once it comes out. I would buy here again if I didn’t get the same finance guy. “Just finish signing. It’s not legally binding until you take the keys and drive off of the lot.” Maybe he doesn’t know what a signature means. Adan was the man! Highly recommend this dealership. They will ... Read More DealerRater - May 12, 2025
The dealership is the worst I have ever been to. The service department is unorganized. Staff is condescending. When I tried to contact supervisor, I have left three messages with no return calls. I left a message for another gentleman that also did not return my call and when I asked to speak to the GM, I was told that he does not take calls. I would not recommend this dealership to anyone and I will take my business back to Gettal.
I thought I had answered this previously.... As I said, all was well. ... Needs 2 more words.
I was happy with service I received on my car, but check-in process was not good.
Sandra was great in helping find a used SUV that fitted our needs. After we finished in financing she gave us the key, as in one key, and said sorry there is only one key. Cost us $681 at BMW to purchase a second key. Had we known up front the vehicle only had one key we could have made a more informed decision on whether to proceed with the purchase. Prior to signing we test drove the vehicle one more time to check out everything. We noticed two issues - driver seatbelt was twisted and tires were not being recognized. ... Read More DealerRater - May 12, 2025
Awesome customer service!
On time service. Nice rep. No extra miles on my car. Everyinw was very Polite.
Great experience! It’s a great place to buy a car and the team is great. The cars are really great.
Excellent service I had a great experience at the car dealership—the atmosphere was friendly, knowledgeable, and made the entire buying process smooth and stress-free.
This is an excellent dealership friendly professional and always will to do what's necessary to endure customer satisfaction
Took 5 hours to make a deal, dlr did not seem to understand my requests, still waiting for my. Check for trade in equity. No after sales customer service. Would not recommend.
I purchased a new car and had a great experience with Johnathan Gutierrez. He was professional, patient, and really listened to what I wanted. He made the process smooth and stress-free, answering all my questions and helping me find the perfect car within my budget. I never felt pressured, and they were honest and transparent the whole time. Highly recommend working with Johnathan if you’re looking for a car!
Ebron was absolutely AMAZING with getting me in a brand new Hyundai Sante Fe Hybrid Calligraphy!
Pleasant experience today with Ebron and Adan helping me get into a brand new 2025 Hyundai Sante Fe Hybrid Calligraphy with all the options I was looking for. Ebron was knowledgeable, personable, and above all else a great guy to do business with! I would highly recommend Hyundai of Fort Myers and Ebron for any of your vehicle needs. Everyone else at Hyundai of Fort Myers (including "Simone") was also inviting, courteous and actually enjoyed being at work!
I had an appointment on May 7 at 1:00 for a tire rotation and oil change. It took over 4 hours for the service. I was a month late and they charged me over $100.00 for the service
Very welcoming. Everyone I encountered was nice and polite. Facility was clean, snacks and drinks were available.
Chris is the best make sure you ask for him! I had such a comfortable and easy experience getting a car here and will be back in the future. 10/10
Lucas was easy to deal with and not pushy at all. I purchased a used bmw from them and a week later I’m very happy with it!
Everyone from the salesman to financing did everything possible to ensure that I left with the car that I needed for my job.
The dealership is clean, friendly people easy to work with and listen to you very well and understand your needs
My experience with Fort Myers Hyundai was extremely top notch! Our salesman, Alejandro, took many hours with my husband and I to choose the perfect car! We worked with the Sales Manager, Jeff, who helped us seal the deal! The financial advisor, Luis, made it possible for us to purchase the car with a low interest rate. I'm happy to say that we purchased a Hyundai Elantra! I love my new car and all the wonderful people at Fort Myers Hyundai!
I was very happy with everyone I dealt with. Everyone was professional and it is not often I mmet a salesman that I actually like but Lucus is one of the good ones
Worst experience ever at a dealership- appointments mean nothing and service personnel could care less about the customer- spent all day waiting and the car was never serviced- appt was at 11 am, took the car home at 5:30 and never got the oil change- they never touched the car - what good is an appointment that I made several weeks before- not going back to Hyundai of North Fort Myers- will find another dealer- I live in a gated community and I will make sure everyone knows how bad this dealership is for service
Taylor and Efe were great and provided the most excellent customer service that I have ever received.
Overall, very good. Service took more than an hr. which was longer than expected. Do appreciate the 15% discount after 3 p.m.
Best dealer experience I ever had. Employees are incredible and they go above and beyond for you!
Mike, my Service Advisor, was kind, accommodating, and professional. He made me feel like a valued customer. I absolutely love the video of Gabe-the technician- as he serviced my car! What a wonderful idea!! My overall experience was “amazing “!!
Marco was very nice, friendly, knowledgeable. Not pushy at all, I'd recommend him to anyone. The part I did not like, which is why I did not give the experience a five, was the financing part of it. I wanted to pay cash but was talked into financing because you guys got a kickback. I had to wait an entire hour instead of just writing a check and being on my way. I did not like that at all, the price ended up being the same whether it was my cash or your incentives. I Did not appreciate that.
Aly was extremely helpful! He also made the entire process easy! Overall a great experience!
Great sales experience, and now my first service appointment 5 Stars all the way. Great job Hyundai of Fort Myers!
Left the car for a software update, and it was ready much earlier than anticipated.
Shein did an excellent job.
The service underwriter was great greeting me with professionalism and told me everything to look for as the technician did the inspection, very helpful and had me in an out very quickly.
I would highly recommend Edwin if you’re looking for a car. He was able to get me a good price and helped get me in and out pretty quick. I was not satisfied with the maintenance plan for my vehicle, but luckily I was able to cancel with mostly refunded.
They Is not good between the associates. We were ask to come in and sales person was not there. Sales person wanted to help complete the survey. When she was not there when we arrived. We sat waiting for a long time. To finally found out she had left early and paperwork was not ready. Promised 100.00 gift card we never received that either. Last time we went in sales person looked at us and never said HI or anything. Sale was over so she no need to be nice anymore I guess. I was beyond aggravated with this dealership.
Chris was super friendly and helped us find the perfect car for our circumstances. We got everything we needed and felt like all of our coverage was explained well.
Thank you for giving me my first ever car! And when I asked for freebies they gave me a good stuffs.
Service is Excellent I wouldn't say it if it weren't true from i been going there for Service I can honestly say they are good i recently had my Hyundai santa fe Service and the time they gave me and when they reach out to me that the car was ready it was Amazing to see what they had done 100% satisfied
On time, courteous and informative. Knowledge of my problem. Hopefully the issue is fixed as I haven’t driven the car enough to know (intermittent problem).
It was a nice experience. Very knowledgeable and understood what I needed to be accomplished
Taylor Schwinn helped me with an air request! He is simply the BEST!! Hyundai Fort Myers you’re lucky to have him! Susan Reeves Hyundai Kona owner
Outstanding service, friendly staff, transparent pricing—best dealership experience I’ve ever had. Highly recommend them!
Easy check in. A little longer than expected. Maintenance reminder not reset until I asked
Not sure what the issue was, but it took me a long time to actually talk to a real person let alone get a call back. But once I did, everything went smoothly the gentleman I dealt with Saturday morning was nice and took care of everything got me in and out. Just a complete nightmare With your phone system and patching people across the dealership.
Lucas was easy to deal with and most importantly, not pushy - allowing us time to go home and think about it over night.
Ebron was absolutely lovely and helped us get into our vehicle with ease thank you guys 🙂
In the beginning, I felt a little rushed. But all worked out in the end.
The dealership could use some work. I called & left 3 messages...no one returned my call. I ended up calling your corporate offices to get my questions (about my car) answered
For the most part good but I was told a replacement back up camera would be available in a couple days but it has been 2 weeks and now scheduled for May 13th. Also service on a rim that was not followed up on
It seems they changed the boss, everything much better than last time . I hope keep this way
Walter was very professional and not pushy. He was very helpful with the whole process
1. Getting someone to call you back to schedule an appointment. Had to call 6 times. 2. Had to wait in line over 40 minutes to hand over my vehicle. 3. They didn’t reset the maintenance needed reminder in the info system. Also, stated they fixed my Fob but it didn’t work when I got home. Took a 2nd visit to resolve those issues.
Great experience with these folks. Edwin was very responsive as was Eli. Vehicle was ready for the test drive and negotiations were straightforward with no surprises. I would definitely do business again with these folks!
I can truly this is the best place to buy a car I always have a great experience when I go visit and customer service is the absolute best Raphael is the best sales person I’ve ever dealt with such a great young man he’s extremely helpful and knowledgeable, and I felt comfortable and confident making my purchase. He was very very patient with me, even though I had lots of questions. He never rushed me and made me feel like my needs were a priority súper friendly !! I’ll be back !!!!!!
40 minute wait in line outside. Advisor took a customer two cars behind me. The only reason you get a 1 is because Tyler was the only one working. Complete mismanaged business!!! overheard several customers complaining and asking for a manager. Something is broken at this service center and it is going to be hard to get customers back. I hope you take this as good information to fix your business
We couldn't be happier with our experience with Hyundai of Fort Myers. We especially appreciated Raphael. He helped us to find the perfect car for our family, and made the whole process smooth and easy!
Awesome vibe in the showroom. Very positive. Eli took great care of us during the transaction and even before, when he or someone searched and found the exact care we wanted.
I was very impressed by the staff at this facility! Everyone was great that I encountered with. Lucus did an amazing job guiding me through the process as I am a first time buyer. I couldn’t be more please with the experience. Hyundai of Fort Myers definitely made this day very special for me!
Ebron was an exceptional salesman. He went above and beyond to get me and my family in the specific car I wanted. No gimmicks, very honest. Would highly recommend.
had a problem with my car and he let me bring it to hyundai even though i didn't have an appoinbtment they checked it out and in 2-3 hoiurs it was solved
They serviced , charged and inspected A/C , rotated and balanced, aligned along with reprogrammed remotes !
Alize from corporate and Brandon from the Fort Myers location has made this a great experience for us.
Brandon makes me feel that I could trust him with my car. He understands that I prefer not to have my car stay overnight. I am very happy with his help
Thank you for your good service! My advisor Russell took care of my car, he is very polite and helpful!
Dealership submitted incorrect finance amount to Hyundai Finance. Dealership supposed to submit change. Contacted Hyundai Finance and they said they don't have any changes on the account amounts. They said you should pay what you have! This is not the way people should be treated and I suggest to others...BUYER BEWARE!!